Resolve sign-in and verification problems
Identify the sign-in method, check the destination and follow the verification step shown on screen.
Checked on 29 October 2026
Overview
Identify the sign-in method, check the destination and follow the verification step shown on screen.
Get to know the screen
Practice example: all names, records and amounts are fictional. Options vary with your school’s curriculum, currency and access.
Phone example
Interface labels are shown in English. Follow the translated steps below to find each control. Follow the sequence, review the recorded information and choose the next step.
Who can use this feature
Use your own account and check the school before opening records. Account checks do not grant a school role. Ask an authorised school administrator to review missing membership, class assignments or feature access; families use their own approved learner links.
Before you start
Use the email or phone registered to your account and access to that inbox or device. Open the official sign-in page from this website. School membership is checked after sign-in.
Required and optional fields
Follow the requirements of the form you are using. The diagnostic details below help you check the problem; they are not a separate form or a request to change your account.
| Field | Requirement | Format or example | Prerequisite |
|---|---|---|---|
| Sign-in and verification | Required when applicable | Use the registered email, or phone and applicable country code. A password is required only for its route; a one-time code has six digits. Use the current destination and the newest code. | Current account, selected school/year, saved setup records and the actual form’s requirements. |
Picklist prerequisites
Country choices come from enabled markets. Email-code, password and phone routes have different controls. Workspace choices come from membership after sign-in, not from the language or country selected on this website.
Desktop walkthrough
Check the current screen and the relevant context.
Screen walkthrough · 0:45Download GIF ↓- Choose the returning-user route and enter your registered email or phone. Check the country code when using a phone; available phone sign-in depends on the selected market.
- For email and password, check the email shown before entering your own password. If needed, choose the email-code, sign-in-link or forgotten-password route offered on the screen.
- For a code, check the displayed email or phone, use the newest six-digit code and enter it once. The code can submit automatically when all six digits are filled.
- If it is invalid or expired, check the destination, wait for the displayed resend countdown and request a new code. Check junk mail and delivery on your own device. Do not repeatedly request codes while waiting.
- After successful verification, open the intended school and check its name. If sign-in still fails, record the error and time for support. Never give anyone your password, code or sign-in link.
Mobile walkthrough
On a phone, scroll to the code and recovery controls. Check all six boxes and the displayed destination. Keep the sign-in tab open while checking your inbox. The example shows an invalid-code response and the route back to check the email; it does not change a password.
Check the current screen and the relevant context.
Screen walkthrough · 0:45Download GIF ↓Save and verify
Confirm the account identity and intended school after signing in. A requested code or email is not a completed sign-in, and sign-in alone does not create school membership.
Troubleshooting
No code, expired link or repeated sign-in error?
Check the exact destination and newest message, then use the offered resend or recovery route. Respect the countdown and any rate-limit message. Ask support with the error and time if it continues; leave out credentials.
Before retrying a save or send, reopen the same record and check whether it was already saved or queued. Keep the original wording and error. Repeated clicks can create duplicate actions.
