Introduction #
We’ve introduced a new system-wide Kurasa Support Feature on Kurasa to make getting help easier, faster, and more transparent.
Based on user feedback, you can now raise and track support tickets directly from the platform, without emails, calls, or switching tools. Everything happens in one place.
What Is the Kurasa Support Feature? #
The Kurasa Support Feature allows you to:
- Report issues directly from your dashboard
- Track the progress of your request in real time
- Communicate with the Kurasa support team in one place
- Get faster and more organized support
This feature is available across the platform and is designed to improve your overall experience.
How to Raise a Support Ticket on Kurasa #
Follow these simple steps:
- Click the 📢 Announcement icon at the top right of your screen
- Select the Support tab
- Submit your issue or question with the required details
- Your support ticket is created instantly
Once submitted, your request is logged and visible to both you and our support team.
How to Track Your Support Ticket #
After submitting a ticket, you can:
- View updates and responses from the support team
- Check the status of your request anytime
- Follow progress until the issue is resolved
All updates are available directly under the Support tab, so you never lose track of your request.
Why Use the In-Platform Support Feature? #
Using the Kurasa Support Feature helps you:
- Get faster responses
- Avoid repeated follow-ups
- Keep all support communication in one place
- Ensure issues are resolved efficiently
It also helps our team understand and prioritize issues better, improving support for everyone.
When Should You Use This Feature? #
Use the Support feature whenever you need help with:
- Platform access or login issues
- Errors or unexpected behavior
- Questions about features or workflows
- Reporting problems that need follow-up
For the fastest assistance, always submit your request through the platform.
🎥 Video Tutorial: How to Use the Kurasa Support Feature #
Final Note #
We encourage all users to use the Kurasa Support Feature whenever assistance is needed. This helps us resolve issues faster and ensures your experience on the platform remains smooth and reliable.
If you ever need help, just click the bell icon and head to Support.
If you need more information:
- Email Us: support@kurasa.org
- Call / WhatsApp Us: + 0208 000 208
