1.4 Creating an Account with Kurasa

1.4 Creating a Kurasa Account #

This guide walks you through how to sign up for a Kurasa account, verify your details, and resolve common signup issues. It applies to both desktop (PC) and mobile users.

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Overview #

Creating an account with Kurasa allows you to access the platform, set up your workspace, and begin using Kurasa’s assessment and learning tools.

You will learn how to:

• Sign up for a Kurasa account
• Verify your account details
• Complete initial onboarding
• Troubleshoot common signup problems

Prerequisites #

Before you begin, ensure you have:

• A valid email address
• An active phone number (able to receive SMS or calls)
• Stable internet connection
• Access to a desktop browser or smartphone

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How to Sign Up on Kurasa #

Step 1: Open the Kurasa Sign-Up Page #

• Visit the official Kurasa platform: https://app.kurasa.co/
• Click Sign Up to create a new account.

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Step 2: Enter Your Personal Details #

Fill in the required fields:

• First Name – Enter your given name
• Last Name – Enter your family name
• Email Address – Use a valid and accessible email
• Phone Number – Select your country code and enter your number
• Gender – Select from the dropdown list

Ensure all details are accurate before proceeding.

Step 3: Create a Password #

• Enter a secure password
• Confirm the password by retyping it
• Use a combination of letters, numbers, and symbols for security

You can toggle password visibility using the eye icon.

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Step 4: Accept Terms and Privacy Policy #

• Check the box to agree to Kurasa’s Terms of Use and Privacy Policy
• You must agree before continuing

Step 5: Complete Registration #

• Click Sign Up
• Your account will be created once the information is validated

If successful, you will be redirected to the next step of account verification or onboarding.

Account Verification and Onboarding #

Email Verification #

• Check your inbox for a verification email from Kurasa
• Click the verification link to confirm your email address
• If you don’t see the email, check your spam or promotions folder

Phone Number Verification #

• You may receive a one-time code (OTP) via SMS
• Enter the code on the verification screen to confirm your number

Common Signup Issues and Solutions #

1. Email Not Received #

Possible causes:

• Incorrect email address
• Email filtered to spam

Solution:

• Confirm your email is correct
• Check spam or junk folders
• Request a resend of the verification email

2. Phone Number Validation Error #

Possible causes:

• Incorrect country code
• Invalid number format

Solution:

• Select the correct country code
• Remove leading zeros if required
• Ensure the number is active

3. Weak or Invalid Password #

Possible causes:

• Password does not meet security requirements

Solution:

• Use a stronger password with letters, numbers, and symbols

4. Unable to Submit the Form #

Possible causes:

• Missing required fields
• Terms and Privacy Policy not accepted

Solution:

• Review the form and complete all required fields
• Ensure the checkbox is selected

5. Already Have an Account #

If you already have a Kurasa account:Need More Help?

If you continue experiencing issues:

• Contact Kurasa Support through the Help Center: +254208000208
• Provide screenshots and a brief description of the problem for faster assistance

Next Article: Logging In to Your Kurasa Account