Account, mobile and troubleshooting
Check your account, school and device, resolve the immediate issue and return to the next school task.
Checked on 29 October 2026
Find your workspace on a phone, understand missing options and resolve access or saving problems.
Guides in this section
- Resolve sign-in and verification problems
- Find a missing workspace or menu
- Use Workspace on a phone
- Use menus, forms and uploads on mobile
- Resolve empty or missing picklists
- Resolve saving and validation problems
- Check loading and connection issues
- Resolve download and browser issues
- Contact support with useful information
Overview
Start with sign-in and school access. Then work through phone navigation, form requirements, missing choices, saving, connection checks and downloads. If the issue remains, send support a clear description of the steps and what appeared on screen.
Before you start
Have your own account, the intended school name and the task you were trying to complete. Keep unsaved work before reloading. Only the school’s authorised team can change membership, roles, allocations or enabled services.
