Review the school subscription and invoices
Review the school plan, billing period and invoice status before any payment.
Checked on 28 October 2026
Overview
The school subscription pays for Workspace services. Learner school-fee invoices are managed in Finance through a separate workflow.
Get to know the screen
Practice example: all names, records and amounts are fictional. Options vary with your school’s curriculum, currency and access.
Phone example
Interface labels are shown in English. Follow the translated steps below to find each control. Follow the sequence, review the recorded information and choose the next step.
Who can use this feature
Use your own authorised school account. Settings usually require owner, co-owner, administrator or school-leadership access; finance and staff-credit actions have their own permissions. Confirm the specific action with the school lead.
Before you start
Confirm the workspace, academic year, school curriculum and your responsibility for this change. Have the approved school records available and review existing settings before entering replacements.
Have responsibility for subscription review and the school’s approved billing arrangement. Check the invoiced entity and the currency on the actual invoice.
Required and optional fields
| Field | Requirement | Format or example | Prerequisite |
|---|---|---|---|
| Market and billing period | Check before continuing | Check the offer currency and Monthly, Termly or Annual period before comparing plans. Confirm the invoice’s own currency, dates, tax treatment and balance. | The displayed offer, billing period and saved invoice or credit account. |
| Invoice and status | Check before continuing | Viewing an invoice needs no payment entry. Match invoice number, period, amount allocated and balance. A pending or initialised payment is not a confirmed receipt. | The displayed offer, billing period and saved invoice or credit account. |
Picklist prerequisites
| Choice | Options come from | Earlier selection | If missing |
|---|---|---|---|
| Offers, invoices and credit allocations | The selected market, billing period, saved account and authorised staff. | Check the offer context and wait for the account to load. | Clear filters and distinguish an empty list from a loading or access error. |
Desktop walkthrough
Check the market
Screen walkthrough · 0:12Download GIF ↓- Open Settings → Subscription. Read the current plan and status, then choose the comparison market and billing period.
- Compare the displayed classroom scope, dates and tax treatment. aiDE credits may be separate; confirm the offer before requesting a plan change.
- Open Billing and the pending or completed invoice list. Match invoice number, billing dates, total allocated and balance due.
- Open the invoice preview or payment history to inspect the record. A pending or initialised transaction is not a confirmed payment.
- If the authorised payer proceeds, review the displayed payment route and final amount. Afterwards check the receipt, invoice balance and subscription status before retrying any payment.
Mobile walkthrough
Check the market
Screen walkthrough · 0:12Download GIF ↓On a phone, open the school menu and the feature named in the steps. Open one record or panel at a time. Scroll inside drawers and close the keyboard to reach the lower fields and final action.
Choose prerequisite fields first and check any defaults after changing school, year, class or curriculum. For wide grids and large imports, use landscape or a larger screen; the written instructions remain available.
After an authorised save, wait for confirmation and reopen the record. If a request may have completed, inspect the saved state before trying again.
Save and verify
The invoice, payment history and current subscription tell a consistent story. If they differ, keep the payment reference and ask the billing team to reconcile the record.
Troubleshooting
An option or feature is missing
Check school, year, role, curriculum and enabled modules. Clear search filters and wait for loading. Resolve the preceding setup item first; ask the administrator to check access if the choice remains unavailable.
The currency or payment route differs from the expected market
Use the invoice’s displayed currency and confirm the correct offer with Kurasa before paying. A country choice on the public website does not rewrite an issued invoice.
A change did not save
Read the named validation error and correct that field. Check whether any part of the request succeeded before retrying. Keep the original source record available until the saved version has been checked.
